ku912 Privacy Policy — Your Information is Safe

1 Information Collection

ku912 collects certain personal information to create and manage your account. This information is collected so we can provide you with a safe, reliable, and smooth gaming experience.

The types of information we collect include:

• Identity information: full name, date of birth, and national ID or passport number.
• Contact information: email address and mobile number.
• Financial information: bKash, Nagad, or Rocket account numbers — for transaction processing purposes only.
• Technical information: IP address, device ID, browser type, and operating system.
• Activity information: login times, gaming history, transaction records, and platform usage patterns.
• Communication history: records of your conversations with us via live chat or email.

2 Purpose of Data Use

ku912 uses your personal information only for the following legitimate purposes:

• To complete the account registration and identity verification (KYC) process.
• To handle all financial transactions, including deposits and withdrawals.
• To provide customer support and resolve your complaints or queries.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure responsible gaming and identify potentially problematic behaviour.
• To make technical improvements to the platform and raise service quality.
• To inform you about relevant promotions and bonus offers (you can opt out of this if you wish).
• To comply with applicable laws and regulations.

3 Cookies and Tracking Technologies

The ku912 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device. They help make our platform more functional and user-friendly.

The types of cookies we use:

• Essential cookies: these are necessary for the core functionality of the platform — maintaining login sessions, saving language preferences, and so on.
• Analytical cookies: to understand how users interact with the platform.
• Functional cookies: to remember your preferences and settings.

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

4 Data Protection and Security

Ensuring the security of your personal information is one of ku912's top priorities. We apply industry-standard security measures to keep your information protected from unauthorised access, disclosure, or damage.

• All data transfers are secured using SSL (Secure Sockets Layer) encryption technology.
• Financial information is stored in encrypted form and is never directly visible.
• Two-Factor Authentication is available for account access.
• Our systems undergo regular security audits.
• Access to data is restricted to qualified and authorised personnel only.

However, transmitting information over the internet is not entirely risk-free. We therefore ask that you always keep your password confidential and log out after use.

5 Sharing Information with Third Parties

ku912 does not sell, rent, or exchange your personal information to third parties for commercial purposes. However, necessary information may be shared in the following limited circumstances:

• Payment processing partners (such as bKash, Nagad, Rocket) — to complete transactions.
• Identity verification service providers — as part of the KYC process.
• Technology service providers — for platform operation and maintenance, under strict confidentiality agreements.
• Law enforcement agencies — when required by a court or regulatory authority to meet legal obligations.

When sharing information in the above cases, we ensure that the third party complies with applicable privacy laws and applies the necessary security measures.

6 Data Retention Period

ku912 retains your personal information only for as long as it is needed or legally required.

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial transaction records are kept for a specified period to meet applicable legal obligations.
• Once the defined period has ended, information is securely and permanently deleted.
• For more details about data retention periods, contact us at [email protected].

7 Your Rights

As a user of ku912, you have the following rights over your own personal information:

• Right to access: you may request to know what information we hold about you.
• Right to correction: if any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to deletion: in certain circumstances you may request that your information be deleted — however, this may not be possible where legal obligations apply.
• Right to object to processing: you may object to your information being used for marketing purposes.
• Right to data portability: you may receive your information in a structured format.

To exercise any of these rights, contact our live chat support directly or send an email to [email protected].

8 Protection of Minors' Information

ku912 is a platform for users aged 21 and above only. We do not knowingly collect or process any personal information from minors.

We make every effort to prevent minors from using the platform through an age verification process at registration. If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

9 Policy Changes

ku912 reserves the right to update or change this privacy policy at any time as needed. For any significant changes, we will:

• Post a clear notice on the platform.
• Update the "Last Updated" date at the top of the page.
• Send a notification to the registered email address for important changes.

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

10 International Data Transfers

ku912's servers and partner organisations may be located in various countries. Your information may be transferred to and processed in countries where data protection laws may differ from those in Bangladesh. However, for such transfers we ensure that:

• The receiving party maintains adequate protection measures.
• The data transfer is completed in compliance with the applicable legal framework.
• Your information remains protected in accordance with the standards described in this policy.

11 Responsible Gaming and Data

ku912 is committed to your wellbeing as a responsible gaming platform. To this end, we may monitor your gaming data to identify and address potentially risky behaviour in a timely manner. To learn more about responsible gaming, visit our Responsible Gaming page.

Our Terms and Conditions page also sets out all the rules for using the platform in detail.